Contact Support - How to get help

Written By Ashish Mishra

Last updated 7 months ago

Still Have Questions?

If you can't find the answer to your question here, we're here to help:

Contact Options

  • Live Chat: Available 24/7 for paid plans (bottom right corner)

  • Email Support: support@thirdeye.ai

  • Phone Support: Available for Enterprise customers

  • Community Forum: User discussions and tips

  • Documentation: Comprehensive guides and tutorials

Response Times

  • Starter: 48-hour email response

  • Professional: 24-hour email response + live chat

  • Enterprise: 4-hour response + dedicated support manager