Performance Issues - Resolving slow performance

Written By Ashish Mishra

Last updated 6 months ago

If Thirdeye feels slow or the dashboard isn’t loading smoothly, here are the key steps to troubleshoot and improve performance:

Quick Fixes

  1. Adjust Time Ranges

    • Large queries (90 days, 1 year) can slow down loading.

    • Switch to shorter ranges (7 or 30 days) for faster analysis.

  2. Clear Browser Cache

    • Cached files may cause delays in rendering dashboards.

    • Clear cache/cookies and reload for a fresh session.

  3. Check Internet Connection

    • Slow or unstable connectivity can affect dashboard speed.

    • Run a speed test or switch to a more stable network.

Advanced Steps

  1. Optimize Dashboard Views

    • Hide or minimise less-used widgets.

    • Use summary views instead of heavy comparative charts.

  2. Check System Status Page

    • Confirm whether the slowdown is platform-wide or specific to your account.

  3. Contact Support if Persistent

    • Provide details: organisation name, time range selected, metrics accessed, error messages (if any), and screenshots.

    • Enterprise users can escalate via their dedicated support manager.