Performance Issues - Resolving slow performance

Written By Ashish Mishra

Last updated 10 months ago

If Thirdeye feels slow or the dashboard isn’t loading smoothly, here are the key steps to troubleshoot and improve performance:

Quick Fixes

  1. Adjust Time Ranges

    • Large queries (90 days, 1 year) can slow down loading.

    • Switch to shorter ranges (7 or 30 days) for faster analysis.

  2. Clear Browser Cache

    • Cached files may cause delays in rendering dashboards.

    • Clear cache/cookies and reload for a fresh session.

  3. Check Internet Connection

    • Slow or unstable connectivity can affect dashboard speed.

    • Run a speed test or switch to a more stable network.

Advanced Steps

  1. Optimize Dashboard Views

    • Hide or minimise less-used widgets.

    • Use summary views instead of heavy comparative charts.

  2. Check System Status Page

    • Confirm whether the slowdown is platform-wide or specific to your account.

  3. Contact Support if Persistent

    • Provide details: organisation name, time range selected, metrics accessed, error messages (if any), and screenshots.

    • Enterprise users can escalate via their dedicated support manager.